Aftercare at Hippo Approved

    We’re big believers that our service should never stop at the point of sale – and we want you to have absolute confidence when you buy a Hippo Approved used vehicle. That’s why we offer a range of guarantees and aftercare services that ensure you’re buying a top-quality second-hand vehicle that offers proper value for money.

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      Our Used Car Promise

      Every single car in the Hippo Approved range is backed by our Used Car Promise – designed to offer you complete peace of mind when you buy a used car with us. Our promise offers you three key guarantees:

      • Our 130-point check: no vehicle makes it to the Hippo Approved showroom without having gone through and passed our 130-point maintenance check at our state-of-the-art service centre. This a comprehensive investigation of the vehicle, covering 130 key checks across the engine, brakes, transmission, suspension, steering and exterior and interior condition to ensure it arrives to you in the best possible condition.

      • Our free 3-month warranty: each of our used cars comes with a complimentary Hippo Protect three-month warranty to cover any unexpected issues encountered in the first three months. You also have the option to extend this warranty cover up to three years.

      • Our 14-day money-back guarantee: if you change your mind about your vehicle for any reason, you have the option to exchange it or get your money back any time within the first two weeks of purchase*.

      Extend your Hippo Protect Platinum warranty today to get enhanced cover

      You can extend your Hippo Protect warranty to a one-, two- or three-year plan immediately to get enhanced cover. Extending your Hippo Protect Platinum cover boosts your claim limit from £2,000 to £5,000, and you can make as many claims as you want**.

      *Our 14-day money-back guarantee means you won’t be charged the remainder of your payments, however, the documentation fee of £70 and a cancellation fee of £600 will still be applicable.

      **Unlimited claims permitted in aggregate up to the purchase price of the vehicle.