Hippo Motor Group Price Match Guarantee

    At Hippo Motor Group, we're that confident we have the best deals on your next car we're introducing our Hippo Price Promise. If you find a like-for-like vehicle at a lower price elsewhere within 7 days of your order, we'll match the price and refund the difference!

    How It Works:

    1. Find a Better Deal: If you find a like-for-like car with a qualifying competitor within 7 days of placing your order with us, let us know.
    2. Submit a Claim: Submit your claim via your sales executive, including all relevant details and documentation of the competitor's offer.
    3. Price Match: We will match the price of the vehicle you have seen if your claim matches our criteria.

    What's Covered:

    • Eligible Vehicles: The competitor's vehicle must be of the same make, model, variant, colour, registration year, and have the same (within 1,000 miles) or fewer miles. Additionally, it must include the same optional extras and be within a 100 miles of the Hippo Motor Group location where you placed your order.
    • Only vehicles between £15,000 and £45,000 are eligible
    • Finance and Cash Deals: The guarantee applies to the cash price of the car.

    Claim Conditions:

    • The claim must be submitted within 7 days of your order.
    • The competitor must be a VAT-registered, established similar sized dealership selling used cars.
    • The competitor's quote must be in writing, fully itemised, and include the vehicle's full details.

    Exclusions:

    • The guarantee does not cover vehicles from private sellers, auctions, or non-UK dealers.
    • It excludes special promotions, limited-time offers.
    • Excludes vehicles with less than 6 months MOT, non-comparable finance deals.

    How to Claim:

    • Contact your sales executive and complete the claim form, attaching all necessary documentation. Claims submitted by any other method will not be accepted.
    • We will assess your claim and respond within 24 hours. If your claim is approved, any refunds will be processed within 14 days after vehicle delivery.

    Our Commitment:

    At Hippo Motor Group, we're dedicated to ensuring that you always get the best deal on your next car purchase. Our Price Match Guarantee is just one of the ways we're putting our customers first.


    Hippo Motor Group Price Match Guarantee -- Terms and Conditions

    1. Definitions

    1.1 Hippo Motor Group/We/Us: Hippo Motor Group Limited, having our registered office at [Insert Registered Address].

    1.2 Car Sale: A purchase transaction completed without a finance package.

    1.3 Claim: A completed application lodged via your sales executive including a fully costed Competitor Quotation with full details of the Comparative Vehicle.

    1.4 Comparative Vehicle: A used vehicle on general sale by a competitor that is the same Make, Model, Variant, Colour, Registration Year, Condition, Warranty and has the same mileage (within 1,000 miles) or fewer miles and includes the same optional extras. The vehicle must be located within 100 miles of the Hippo Motor Group branch where the order was placed.

    1.5 Competitor: A motor vehicle dealer (other than Hippo Motor Group) currently trading, selling new and/or used cars, and VAT-registered.

    1.6 Competitor Quotation: A genuine written invoice or quote from a Competitor to the Customer that documents a Deal for a Comparative Vehicle.

    1.7 Customer: The named person on the Hippo Motor Group Vehicle Order Form and who is also the named person on the Competitor Quotation.

    1.8 Deal: The overall package offered to a customer for the purchase of a used Vehicle, inclusive of the On the Road Cash Price.

    1.9 Difference: The overall cost difference between the Deal placed with Hippo Motor Group and the Deal as per the Competitor Quotation.

    1.11 On the Road Cash Price: Includes the basic Vehicle price, Pre-Delivery costs, delivery charges, and road fund licence costs. Excludes sale prices, discounted prices, or prices amended in relation to any other offer.

    1.13 Vehicle Order Form: The vehicle order agreement that documents the Deal between the Customer and Hippo Motor Group for the purchase of the Vehicle.

    2. Terms & Conditions

    2.1 This offer is open to a customer who has completed a Vehicle Order Form at a Hippo Motor Group branch for a used Vehicle, subject to the exclusions outlined below.

    2.2 If a customer finds a better Deal to purchase a Comparative Vehicle from a Competitor, Hippo Motor Group will match the price.

    2.3 A Competitor Quotation is required to proceed with any Claim under this offer. The Competitor Quotation must be from a branch of the Competitor where the Comparative Vehicle is located and on display within 100 miles of the Hippo Motor Group branch where the initial Vehicle Order Form was arranged.

    2.4 A Claim must be made within 7 days from the date of the initial Vehicle Order Form.

    2.5 Claims must be submitted via your sales executive. Claims submitted by any other method will not be considered.

    2.6 Claims will be assessed and a decision made within 24 hours of submitting a Claim, subject to the provision of any required additional information.

    2.8 The Competitor Quotation must name the same Customer as documented on the Hippo Motor Group Vehicle Order Form.

    2.10 Successful Claims will be paid out within 14 days following delivery of the Vehicle via BACS transfer.

    2.11 Hippo Motor Group will assess each Claim to ensure the Competitor Deal being offered is a true comparison, considering factors like industry-standard valuations and whether the Comparative Vehicle is genuinely similar.

    2.12 Hippo Motor Group reserves the right to decline a Claim if the Competitor Quotation is deemed unrealistic. In this circumstance, the Customer may choose to take up the offer made by the Competitor, in which case Hippo Motor Group will refund any deposit paid and return any Part Exchange Vehicle.

    2.13 This offer is open to retail customers only and excludes vehicles under £15,000 and over £45,000.

    2.14 Hippo Motor Group reserves the right to vary the terms of this offer at any time.

    2.15 Other than as outlined in this offer, Hippo Motor Group shall not be liable for any other claims, demands, damages, or costs, whether they arise directly or indirectly from this offer.

    2.16 This offer is governed by and construed in accordance with the law of England and Wales.